Shipping Information

Processing Time

All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:

Destination	Standard Shipping	Express Shipping
Europe	5-10 business days	2-4 business days
United States	10-15 business days	5-7 business days
Japan	7-12 business days	3-5 business days
Rest of World	15-25 business days	7-10 business days

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Miyu Nakashima Design is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

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Return Policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Exceptions / Non-returnable Items

Certain types of items cannot be returned:

• Custom or personalized orders
• Sale items
• Items that have been worn or altered

How to Initiate a Return

To start a return, you can contact us at [email protected]. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.